e4j - Extensionsforjoomla.com

Terms of Use:

Extensions

All the extensions are licensed under the GNU General Public License. Before downloading them you will be asked to enter 2 domains to get access to the Answers Area of Extensionsforjoomla.com and to ensure the copy of your extension to receive periodically Updates or Patches. You can change those domains any time you want from your account manager and the domains have no time restriction, they last forever. In case you want to use the copy of your program on other domains and receive help, updates or patches, you need to purchase another copy that will give you 2 (or more) domains. You can request a coupon code for the second purchases. Refer to the Updates section for further details and terms.

Translations

All the extensions come with an official translation in English and, sometimes, with other official translations made by our team. However, we offer many users-contributed translations that were not made our staff and that are listed in the description page of each extension. All the users-contributed translations are not included in the extensions and they may be outdated. E4j is not responsible for any errors that may be contained in the users-contributed translations.

Updates

All the popular extensions of e4j are constantly improved. Every time a new version of a program is released, an Updater gets released as well. Usually Updates are free within 45 days after the purchase date of the extension. If the purchase date is older than the limit allowed, the Update needs to be purchased but for some extensions the updates are always free for all our clients no matter when they purchased it. If the Update is a security patch or a bug fixing patch, then it will be released for free only to those that are using the extension on a registered domain.

Templates

All the templates are licensed under the GNU General Public License. No domain needs to be registered for enabling extra features and you are able to install and use them on how many websites you want.

Payment Gateways

We provide integrations with over 45 banks of different countries for all our extensions. All the available payment gateways have been tested by at least one of our clients. Such integrations are subject to change in the discretion of each bank and e4j does not get notified when changes are made. When updates to the code are necessary, e4j will schedule a release date for a newer version of the integration and the current one will be paused on the site.

If you are looking for an integration with a bank that is not available on our website, then you can contact us to request a quotation for a custom development. This is the only custom development offered by our company and our availability may not be immediate. Custom developments could be scheduled even after one month from the date of the request. We also provide technical documentations for developers that explain how to create your custom payment gateway for the extension purchased.

Packages

All the packages are licensed under the GNU General Public License. Before downloading them you will be asked to enter 2 (or more) domains to enable all the features of the extension(s) and gain the access to the Answers Area of Extensionsforjoomla.com. The domains registered can be changed by yourself from your Account Manager (the same policy as the one for the Extensions is applied).

Affiliate Program

Any payment request sent to e4j will be analysed and the website that had the banner(s) published must be a sort of an advertisement site from which visitors can know some information about the software. The banners(s) must remain as published for a number of days not lower than 30 days after the payment request has been sent and the address of the website cannot be changed. Also, the website that is advertising a banner of an e4j software cannot be a website that runs that software or that could run it because the nature and the contents of the website are similar to what the software does. Basically a car rental website cannot advertise a banner of VikRentCar or an accommodation website cannot advertise a banner of VikBooking.
Additionally, websites participating or trying to participate to the Affiliate Program, could not advertise the links of the banners as promotional codes to invite the visitors to follow the links and get the purchase assigned to the affiliate account. Coupon codes for advertisement are only available for our Partners and it's a different thing than participating to the Affiliate Program.
Lastly, only reviewed and approved websites can participate to the e4j Affiliate Program.

Refund Policy:

Extensions, Updates, Templates, Payment Gateways, Packages

e4j Extensionsforjoomla.com software solutions are available for purchase as fully-functional product, on try-before-buy (on our servers) terms. We provide demo websites (front-end and back-end) to let you evaluate our products before purchasing. All the features of the item purchased are described in its pages on extensionsforjoomla.com, most of the times in a demo website (front-end and back-end) and, in case the item is a Template or a Package, in a PDF file.
You can count on our presales support, the Answers Area and live demo websites to make sure the software meets your needs before purchasing a license.
After purchasing an e4j Extensionsforjoomla.com software, you will receive a download link via eMail and no refunds will be available unless the item purchased is different from its description or demo website. All the refund requests are to be considered individually depending on the type of software purchased (Extension, Update, Template, Package) and if you are not familiar with the Joomla CMS you cannot ask to be refunded because you are not able to get the same result as the demo website. Another type of request that is not accepted is if you think a feature was available in the extension but instead it isn't. Updates are very frequent and we always collect information from our clients, to make sure that all the features you need are available there is a demo website and a support team ready to clarify any doubt. Refund requests are accepted within 15 days after the purchase date only.
It is your responsibility to familiarize yourself with this refund policy. By placing an order to e4j - Extensionsforjoomla.com, you are supposed to have read this refund policy, agreed with and fully accepted the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, please don’t purchase an e4j - Extensionsforjoomla.com product.

Support Policy:

We are proud of having thousands of satisfied customers thanks to our extensions and to our professional and efficient support. The popularity of our extensions and their reviews are an indesputable proof.

Our company does not sell any sort of membership or business plans, we sell extensions for the Joomla CMS and the support we offer is limited to your purchases. None of our extensions has recurring costs, it is always a one-time payment with no additional fees. We do not even sell trial, basic, lite or pro versions of the extensions, what you purchase is the software in its full shape.

That said, Support has a date limit for each purchase. It is hard to predict how long it takes to complete a project with one of our extensions as this may change depending on many different factors. However, the limit we give is a fair amount of months during which you are supposed to have understood how to configure and how to use your extension.

Support limit is of 6 Months from the purchase date. After that time, support requests are only accepted for the following reasons: errors occurred after upgrading to a newer version, bug reports, suggestions. Our company will not accept support requests for any other reasons like for getting an explanation of how a function works or how something could be tweaked. Our documentation pages and the knowledge base sections should assist you in these cases.

Once the support limit date has expired, you will still be able to use your extensions of course, just like if nothing happened and you will not be charged for any additional fee. If, for some reasons, you will still need support after the date limit, you will have to purchase the same extension a second time to get a new Order Number.
Our support is fast, faster than what you'd expect and what you've seen from other companies. We guarantee answers within 12 hours on weekdays and the same response timing is often valid for weekends too even though you should expect answers only on working days.

The word "Support" has multiple meanings and surroundings. Here is a list of how e4j treats various scenarios of support requests.

Terms of Use, Refund Policy, Support Policy (Terms and Conditions):

These terms and conditions are subject to change without notice, from time to time in our sole discretion. The company e4j - Extensionsforjoomla.com will notify you of changes made to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not purchase any software from this website.

 

e4j - Extensionsforjoomla.com
via delle Cantine, 27 - 50041 Calenzano, Florence - Italy
VAT Number: IT02196010975
T. +390550691489 - M. +393395804809

Extensionsforjoomla.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
e4j - Extensionsforjoomla.com - VAT N. 02196010975