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Vik Events General Info

Questions and General Information about Vik Events.
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Squarepeg 11-4-14 07:07
I am very interested in the ticket scanning function to check people in and authenticate their tickets. I have only found one place in the FAQs where the ticket scanning capability is even mentioned. So, I have a couple questions.

Is there a specific app that needs to be used to scan the tickets? And can any smartphone bar/qr scanning app work?

Can we have more than one person scanning tickets at one time?

When a ticket is scanned, does it mark it off in the system so it can't be used again?

My needs are pretty simple. My client has a christmas/holiday light display that people pay per carload to drive through [over a mile long]. they are only selling two types of tickets: one that is for one drive through on a single night, and the other that is good for a drive through every night the entire time the light display runs [about 2 months].

Thank you very much for your time and answers, I look forward to an update.

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Staff E4j 11-4-14 11:07
Hi,
There is no specific app that needs to be used to scan the tickets because any mobile app/client software would work well. A lot of our clients are using free apps for iOS, Android and other operating systems so I wouldn't even know which app to suggest because there are hundreds of free and good ones. The application just need to be able to scan QR codes.
The check-in function is pretty easy, you basically need to use a device that is connected to the Internet and that has an application for scanning QR codes. The first action to do with the device is to log in onto your website with the account allowed for checking the participants in (this can be configured from the Configuration page of VikEvents).
Once you are logged in, you can scan the QR codes on the tickets and follow the link obtained from the scan. This link will be opened in the browser of your mobile device/computer that you previously used to log in. That's it, the system will recognize the user allowed for checking the participants in and will obliterate the ticket as well as register the check-in time for that ticket.
Joomla allows multiple users to log in simultaneously on the same website with different devices so you could have more than one person scanning tickets at the same time.
If you will scan a previously obliterated ticket then VikEvents will raise a warning message saying that the ticket can't be used again. The information about the scanned tickets will be available in the reports of the back-end as well as in the CSV exported files.
Sitelle 9-25-14 08:57
Hi,
Very good extension !

I have two questions :

in the viewevent page, , I have sessions and would like the session time defined in the system not to appear in the form. I mean I would like to have only the session name - not the session name and time in the field shown to the user in the frontend.
How can I do that ?

I also would like that the session time does not appear in the details part of the confirmreservation page.
How can I do that ?

Could you please see why on the confirmationpage (details) the session time that is displaied for events on the 29th of March is the session time defined on the backend + 1.
Small problem with summer time ?

Thks for your answers.

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Staff E4j 9-25-14 11:12
Hi,
Unfortunately there isn't a configuration setting for hiding the Session times, you would have to do it from the php code of those two Views ("event" and "confirmreservation").
About the problem with the session times being ahead of one hour: it is not caused by the Summer time but rather by your Server Timezone. You should try to change the Timezone from the Joomla Global Configuration but sometimes PHP is not allowed to override it because of some server restrictions. In this case you will need to override the default Timezone with a .htaccess file and your hosting company can help you create one according to your server specifications.
Ideasymedios 9-23-14 08:59
Hello. Great component !!
I have translated the entire site .INI at Spanish. Todod seem right, but this screen I show you, it does not translate. I have reviewed the ini and does not appear in it. How does the I can translate? Thank you
http://awesomescreenshot.com/02f3j8nv4e

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Staff E4j 9-23-14 09:46
Hello,
I just saw your screen shot and the Custom Fields can be translated still by using the language definitions of your .INI file.
If you would like to have the Custom Fields translated into multiple languages then you should follow the instructions below, otherwise just change the title of the fields to Spanish and they will be displayed with the new name.
Instead, for having them available in multiple languages, the first thing you should do is changing the Title of all your Custom Fields to one that can be used as a language definition.
For example, "Full Name" could be changed to "FULL_NAME" and you could add a language definition to your .INI files like this:

FULL_NAME="Full Name"

This way you can have the Custom Fields available in multiple languages. If you only need to translate them to Spanish then just change their title from the administrator section.
Blacksheep Milsim 9-22-14 04:55
Can you authorize more than one person to check in participants?

Will it be possible now, or in the future to make it so that users with a certain ACL could check in participants?

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Staff E4j 9-22-14 09:15
Hi,
We will consider your request for the next version of the program.
However, the authorized person to check participants in doesn't need any special ACL permission because the system will only check the email address of the logged in user. Joomla allows multiple users to log in with the same account on multiple devices so the "checker-in user" could be an account just for that purpose that could be given to multiple persons.
Blacksheep Milsim 9-22-14 11:59
Thank you, I honestly didn't even think about creating a special user just for this purpose. Sometimes my brain can over complicate things.
Roger Hanna 3-9-15 23:23
I second this! Great idea especially if you have multiple points of entry for the event!
Gilk 9-12-14 11:15
In the backend>reservation>status I can see pending or confirmed.
Would the status will be changed after the barcode is scanned? If not-how to see in thr backend the checked in tickets.
Can you offer a way to test the barcode scanning with Tablet or Cell phone?
What software is needed?
How to make the scanner software to send the info to our site? Is this a configuration settings?Parameter?Or API is needed?

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Staff E4j 9-12-14 11:43
Hello,
Yes, the status of the reservations can also be "Checked-in". Of course only after scanning the QR code(s).
If you take a look at the Documentation page of VikEvents, you will see that tickets can be scanned with any device and with any software/application capable of reading the content of the QR code.
The easiest way to do this is with a smartphone or a tablet where you can install any Application for scanning QR codes. What you need is only an Internet connection on your mobile device so that when you will follow the link contained in the QR code, the system will check the participants in and obliterate the tickets.
It's VikEvents itself that sends the information to your site because by scanning the QR codes you will get a special link that points to your site (that is why an Internet connection is required). Of course only the "Checker-in" User specified in the Configuration page can do that.
Alan Sanford 8-28-14 15:21
I am having a problem with automatic paypal confirmation, is there some paypal call back I need to configure?

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Staff E4j 8-28-14 15:36
Hi,
No, you don't need to configure any callback URL in your PayPal account because VikEvents will set it dynamically on each reservation. First of all you should make sure that you have the IPN enabled on your PayPal account, secondly your website cannot be offline or PayPal won't be able to contact VikEvents with the payment response.
Another thing that you should check is the account address that you are using for PayPal, the one that you've set in the parameters of the payment method. Sometimes if you are using the Sandbox mode (Test mode), the account needs to be registered on sandbox.paypal.com.
Vickry Miguel 8-28-14 12:44
hello,

is posible exportar reservation data to excel or other system?

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Staff E4j 8-28-14 13:29
Hello,
Yes, it is possible to export the reservations in CSV format for Excel or any other similar software. From the administrator section, task Reservations, you need to filter the results by event and then the "Export in CSV" button will be displayed. The list will contain the information of each participant for all the reservations received.
Df23 8-22-14 23:25
Hi, just purchased Vik Events and trying to create my first seating plan. It is for a simple rectangular hall with sections, Front Left, Front Right, Back Left, Back Right. In the back end "Edit Seating Chart" it looks good but when it is displayed for ticket purchase in the front end the two Back sections are underneath the Front sections and therefore tickets cannot be selected from them. Is there something i need to do with my layout to resolve this?

Also can i rename the seats from, say, 1 thru 100 to A1, A2, A3... B1, B2, B3 i.e. row letter, seat number

thanks
Dave

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Staff E4j 8-23-14 00:07
Hi,

If you don't want to touch the CSS file to adjust the margin and padding of the seats containers then you should separate a little more the blocks of sets from the back-end. Also, make sure that the seating plan was saved correctly and that no CSS rules of other modules/template are forcing the blocks to look like that. The CSS rules of VikEvents should make the seating plan be displayed correctly even in a Right-To-Left website but other styles may be causing a conflict in your case.
You can rename the seats from the back-end by double-clicking on each seat.
Gerry 6-27-14 03:59
Hi, is there any functionality to give access to ticket agents and process orders manually? Like for people going to a store and buying the tickets directly from an agent and the agent will process the purchase and seat allocation manually...
The situation is there will be different ticket agents selling tickets personally to clients and would like the agents to update the seating chart when seats are taken

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Staff E4j 6-27-14 13:23
Hi,
You could do that in two different ways. The first one would be from the back-end and the second one would be from the front-end.
With the ACL functions you could let some users access the administrator section of VikEvents and update the seating chart by creating new Reservations, registering the tickets that your agents have sold.
From the front-end instead you could assign certain users/Joomla user groups to a Membership so that from the front-site they will be able to register the tickets sold and update the availability for your Events.
In any case, in order to register the tickets that have been sold and update the availability of the Event, as well as the seats, it's required to save a reservation either from the back-end or from the front-end.
Ukimiawz 5-10-14 11:08
Hi this 'Dejavusans_PDF_Font' and 'Falang_ContentElements.zip' files in the installation folder, what should I do with it?

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Staff E4j 5-10-14 13:56
Hi,
In the README file inside the full package you will find the instructions for installing the Dejavusans Font for the PDF generation class. That font supports any language with multi-byte characters and the reason why we did not install it by default is because it weighs around 5Mb and some servers do not allow uploads of files bigger than 2Mb.
The Content Elements for Falang are needed only in case you want to use Falang to translate the names and the descriptions of your events into different languages.
If you don't have any problems with the characters in the PDF files containing the tickets then you can keep using the default font Helvetica.

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