Vik Events General Info
Questions and General Information about Vik Events.
Read the public conversations or open a new Support Ticket for help (active Support License required).
Diekoralle 
Hi Marco,
I've two questions:
1. Is it possible to publish an event, without the option for reservation? So we've some events where the selling of tickets will host from another service provider. And we just want to inform about the events.
2. Events will not be visible on front-end as soon as the RESERVATIONS END DATE is in the past. Thats a problem for us. Because we have events where the possibility for reservation ends 24 hours before the event starts. In this case will every event disapear on the front-end 24 hours before. Do you have a solution for this?
Regards,
Philipp
I've two questions:
1. Is it possible to publish an event, without the option for reservation? So we've some events where the selling of tickets will host from another service provider. And we just want to inform about the events.
2. Events will not be visible on front-end as soon as the RESERVATIONS END DATE is in the past. Thats a problem for us. Because we have events where the possibility for reservation ends 24 hours before the event starts. In this case will every event disapear on the front-end 24 hours before. Do you have a solution for this?
Regards,
Philipp
Staff E4j
Hello,
VikEvents has one .INI language file for the back-end and one for the front-end. All the translation files for the back-end must be uploaded in the following directory:
/administrator/language/de-DE/ (for German)
While the ones for the front-end go to /language/de-DE/. I believe that you have downloaded a translation for the front-end only. If you open the .INI language file with a text editor, the top part of the file will tell you if the translation is for the front or back -end. Also, the tags Site or Admin for each translation provided by our clients will help you understand if the translation is for the back-end or not.
If you are sure to have uploaded a translation file for the back-end in the right directory then just make sure that your default language for the administrator section is set to German.
VikEvents has one .INI language file for the back-end and one for the front-end. All the translation files for the back-end must be uploaded in the following directory:
/administrator/language/de-DE/ (for German)
While the ones for the front-end go to /language/de-DE/. I believe that you have downloaded a translation for the front-end only. If you open the .INI language file with a text editor, the top part of the file will tell you if the translation is for the front or back -end. Also, the tags Site or Admin for each translation provided by our clients will help you understand if the translation is for the back-end or not.
If you are sure to have uploaded a translation file for the back-end in the right directory then just make sure that your default language for the administrator section is set to German.
Staff E4j
Hi,
Yes, you can do that by setting the Price for your Event to 0.00. This way the system will consider the event as free and the users will only have to provide their details.
You can also use a different group of Custom Fields for this kind of events to request different information to your participants.
Yes, you can do that by setting the Price for your Event to 0.00. This way the system will consider the event as free and the users will only have to provide their details.
You can also use a different group of Custom Fields for this kind of events to request different information to your participants.
Richard 
There definitely should be an option added that allows one to turn off booking/reservations and simply leave the prices. I can say reservations are closed, but that leaves a nasty message that makes it look like the event is full. We just don't want to allow online booking/reservations for that particular event.
Bhautik 
i am developer , i have client website and he purchased your component by my suggestion ,your component is so nice :)
Now i have one question , How to configure Offline credit card , there are no option for add administrator credit card data to get payment.. please reply me asap.
Now i have one question , How to configure Offline credit card , there are no option for add administrator credit card data to get payment.. please reply me asap.
Staff E4j
Hi,
The Offline Credit Card is a payment option which is not linked to any bank gateway. It is only meant to collect the credit card information that will be partially stored in the database and partially sent via email to the administrator email address. This way the administrators will be able to merge the data collected and process the payment manually with their own terminal/POS.
When choosing the payment option Offline Credit Card from the front-end, a form for entering the credit card details should be displayed. If this is not happening for you then it's probably because you have enabled the setting "Auto-Set Order to Confirmed" for that payment option.
The Offline Credit Card is a payment option which is not linked to any bank gateway. It is only meant to collect the credit card information that will be partially stored in the database and partially sent via email to the administrator email address. This way the administrators will be able to merge the data collected and process the payment manually with their own terminal/POS.
When choosing the payment option Offline Credit Card from the front-end, a form for entering the credit card details should be displayed. If this is not happening for you then it's probably because you have enabled the setting "Auto-Set Order to Confirmed" for that payment option.
Staff E4j
Hello,
If you would like to increase the width of the input box for the number of participants then you should change or add a CSS rule in the main CSS file of VikEvents or in the one of your Template that is probably already forcing a default width.
You should inspect that input box which is a input field of type Number, with any browser inspector like Firebug for the browser Firefox.
Those tools will tell you what CSS file you can edit and you will simply need to increase the default width or size of that input field.
If you would like to increase the width of the input box for the number of participants then you should change or add a CSS rule in the main CSS file of VikEvents or in the one of your Template that is probably already forcing a default width.
You should inspect that input box which is a input field of type Number, with any browser inspector like Firebug for the browser Firefox.
Those tools will tell you what CSS file you can edit and you will simply need to increase the default width or size of that input field.
Jerónimo Parejo Prieto
Hello, good component.
My question is this.
I have an event created with multiple price:
Adult € 12 Child 8 €, and each may have a resident discount adult € 8 Child 6 € but do not want to come out in the booking screen, only that there is an option chekboox and then off to everyone prices.
In options only allows associating the price to an event, but not a multiple price field, it would be possible?
My question is this.
I have an event created with multiple price:
Adult € 12 Child 8 €, and each may have a resident discount adult € 8 Child 6 € but do not want to come out in the booking screen, only that there is an option chekboox and then off to everyone prices.
In options only allows associating the price to an event, but not a multiple price field, it would be possible?
Staff E4j
Hello,
There are two ways for offering discounts: by using the Coupon Codes or by using the Memberships.
In order to apply a coupon discount code, you will have to inform somehow your clients about the code that they need to enter.
The Memberships instead will apply discounts automatically if the reservation meets the criteria. You can give discounts to certain users assigned to some Joomla User Groups or you can give discounts to groups of people.
Otherwise you could simply create four types of price for your event rather than two and add the "Adults - Residents" and "Child - Residents" options. With the description field of the types of price you can give your clients additional information.
There are two ways for offering discounts: by using the Coupon Codes or by using the Memberships.
In order to apply a coupon discount code, you will have to inform somehow your clients about the code that they need to enter.
The Memberships instead will apply discounts automatically if the reservation meets the criteria. You can give discounts to certain users assigned to some Joomla User Groups or you can give discounts to groups of people.
Otherwise you could simply create four types of price for your event rather than two and add the "Adults - Residents" and "Child - Residents" options. With the description field of the types of price you can give your clients additional information.
Staff E4j
Hi,
The Update will simply overwrite some PHP, Javascript and CSS files, it will not touch any content that you have saved on your database.
You will not have to redraw any seating map and all the reservations will be kept as well as the events and everything else.
However, the update to the version 1.7 is pretty big so we recommend to make at least a back-up copy of the site before upgrading.
The Update will simply overwrite some PHP, Javascript and CSS files, it will not touch any content that you have saved on your database.
You will not have to redraw any seating map and all the reservations will be kept as well as the events and everything else.
However, the update to the version 1.7 is pretty big so we recommend to make at least a back-up copy of the site before upgrading.
Opcichlid 
Thanks for the quick reply. I went ahead and did the upgrade and hit a few issues I need your help to fix:
1. Admin Menu - "Options" Menu Avatar/menu pic does not show up. Only seeing a "options" hyperlink word. All other items have a small menu pic - i.e. Seating has a stadium map, Home has a small house, etc. The hyperlink works so this is a cosmetic issue only. Priority: LOW
2. Layout for tablets / phones looks much better. There is one issue with the box where someone enters the number of tickets they wish to purchase. On PCs it look fine but on iOS tablets or iPhones, the area shows up as a text box with white background and white text so that someone can't see what is entered in the box. Priority: HIGH
3. The seat map redraws as you mouse over the different seat options. In the text, it will say for example: "L112Seat Num. L112Single Seat: $18.00". Since this is a lot of text, it redraws the text box to become 5 lines high as you mouse over. On larger seat maps, it is difficult to track what seat you are clicking on since the map is constantly redrawing. Is it possible to either change what the text says or go back to the previous way the map was drawn? Priority: MED
Overall, the updates are great! It has a MUCH improved mobile interface. Gre
1. Admin Menu - "Options" Menu Avatar/menu pic does not show up. Only seeing a "options" hyperlink word. All other items have a small menu pic - i.e. Seating has a stadium map, Home has a small house, etc. The hyperlink works so this is a cosmetic issue only. Priority: LOW
2. Layout for tablets / phones looks much better. There is one issue with the box where someone enters the number of tickets they wish to purchase. On PCs it look fine but on iOS tablets or iPhones, the area shows up as a text box with white background and white text so that someone can't see what is entered in the box. Priority: HIGH
3. The seat map redraws as you mouse over the different seat options. In the text, it will say for example: "L112Seat Num. L112Single Seat: $18.00". Since this is a lot of text, it redraws the text box to become 5 lines high as you mouse over. On larger seat maps, it is difficult to track what seat you are clicking on since the map is constantly redrawing. Is it possible to either change what the text says or go back to the previous way the map was drawn? Priority: MED
Overall, the updates are great! It has a MUCH improved mobile interface. Gre
Staff E4j
The point 1 is just a cache issue. Just empty the cache on your browser or refresh the page a couple of times.
For the point 2 instead I believe that problem is caused by a CSS conflict between VikEvents and your Template. We will double check this but the we paid a lot of attention to the responsive part in this new release.
Point 3: this is another CSS issue. As you noticed, the texts of the tooltip box are pretty large so it would be sufficient to just increase the tooltip box max-width property.
For the point 2 instead I believe that problem is caused by a CSS conflict between VikEvents and your Template. We will double check this but the we paid a lot of attention to the responsive part in this new release.
Point 3: this is another CSS issue. As you noticed, the texts of the tooltip box are pretty large so it would be sufficient to just increase the tooltip box max-width property.
Opcichlid
You are right.
1. Clearing Joomla's cache fixed this.
2. CSS issue was with my RocketTheme template. I added the following code from RocketTheme to their custom template css file to fix:
input, input[type="number"] {
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
}
3. Clearing Joomla's cache fixed this too.
Thanks! Everything is up and working great. Highly recommend 1.7 update...
1. Clearing Joomla's cache fixed this.
2. CSS issue was with my RocketTheme template. I added the following code from RocketTheme to their custom template css file to fix:
input, input[type="number"] {
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
-webkit-box-sizing: initial;
-moz-box-sizing: initial;
box-sizing: initial;
}
3. Clearing Joomla's cache fixed this too.
Thanks! Everything is up and working great. Highly recommend 1.7 update...
In VikEvents v1.9 there is a parameter for each event to disable the registrations. This will simply hide the reservation box and the event will just be displayed as an item in a catalogue. You can find this parameter by editing your event. Please notice that this function was not available in the previous versions.
I understand what you're saying about the reservations end date which is often set to 24 hours before the start of the event. Unfortunately it is not possible to change this behavior through a specific parameter for the Events List view, I'm sorry. However, with the view Timeline, you could list all the expired events and give it a limit in the past.
Regards,
Marco